We ship freshly roasted coffee within 1-2 business days. Our standard business hours are Monday-Friday 7AM-5PM (Mountain Time).
- Online orders placed Monday - Thursday will ship the following day
- Orders placed Friday - Sunday will ship Monday
- We do not roast Friday - Sunday
Once your order has been fulfilled by Unravel Coffee and the shipping carrier has possession, it is out of our hands. The risk of loss passes to you once Unravel Coffee has delivered your item(s) to the shipping carrier. We are not responsible for any shipping delays or problems once your order has been shipped. If you do have any problems (ie. your package is said to have been delivered, but its not there) please reach out to the carrier directly.
No returns or exchanges on perishable items due to health and safety concerns.
If you are unhappy with the coffee you receive, please do not hesitate to reach out so we can get you in a good place.
Returns or exchanges on unused items within 14 days will be accepted. We only exchange items if they are defective or damaged. Customer is responsible for shipping costs on return or exchanges.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Returns or exchanges will be accepted within 30 days of purchase.
After 30 days have passed, please reach out to the manufacturer directly.
Return Shipping Instructions
To return your product, you should mail your product to: Unravel Coffee, Inc., 1441 S Holly St, Denver CO 80222, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.